TGTLuxe Loyality Program – T&C

PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE TGTLUXE REWARDS LOYALTY PROGRAM CAREFULLY. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

1. Membership Eligibility & Overview

• 1.1. The TGTLuxe Loyalty Points Program (“Program”) is a discretionary offering by TGTLuxe (“we,” “our,” or “us”). Participation is limited to individuals for personal use, with one account per person. Individuals, 18 years or older, residing in India, with a valid email address, are eligible. Employees of TGTLuxe and affiliated entities may join for personal use, with potential exclusions from certain benefits.
• 1.2. By enrolling, you (“Member”) agree to be bound by these Program Terms and any modifications. Regularly review the Terms, Privacy Policy, and Website Terms and Conditions. Enrolling signifies acceptance. The Program is void where prohibited.

2. Program Enrollment

• 2.1. Eligible individuals enroll at tgtluxe.com(“Site”) following prompts to register.
• 2.2. Enrollment requires first name, last name, email and a password. Optional details like mailing address, birth date, and mobile number may be provided. Maintain accurate account information.
• 2.3. One Program account per email. In disputes, the member associated with the submitted email is deemed the authorized account holder.

3. How the Program Works

• 3.1. Customers shall accrue loyalty points with each qualifying purchase, in accordance with the stipulations outlined in the membership criteria provided by TGTLuxe.
• 3.2. The percentage of points earned per purchase is subject to periodic variation at the discretion of TGTLuxe. Such alterations may be prompted by promotional initiatives, seasonal considerations, or other factors deemed relevant by the company.

4. How the Program Benefits

• 4.1. Customers possess the entitlement to redeem 50% of their accrued loyalty points toward the final purchase price, subject to the conditions set forth in this agreement.
• 4.2. For illustration, in a transaction with a total bill value of Rs. 5000, customers may redeem a maximum of 2500 points, obliging them to settle the remaining amount via card/UPI.
• 4.3. A minimum of 500 points is mandated for redemption, ensuring that the redemption facility is activated only when a defined threshold is met.
• 4.4. The conversion rate, initially established at 1 point to 1 Indian rupee, is susceptible to periodic adjustment by TGTLuxe. Any modifications to this rate shall be communicated to customers through official channels.
• 4.5. Loyalty points and other discount offers are mutually exclusive, and customers are precluded from combining these benefits within a single transaction.
• 4.6. Loyalty points exclusively serve the purpose of reducing the final product price and hold no intrinsic cash value. Consequently, they are not transferable into cash or voucher equivalents.

5. Loyalty Points Validity Duration

• 5.1. Loyalty points maintain validity for a duration of 12 months from the date of acquisition, after which they expire.
• 5.2. Upon expiry, loyalty points are subject to automatic deduction from the customer’s account, and reinstatement is not facilitated.

6. Transactions Qualifying For Loyalty Points

• 6.1. Points are exclusively earned on transactions meeting the criteria of qualifying purchases, with accrual occurring subsequent to the successful delivery of the acquired goods.

7. Loyalty Points Calculation

• 7.1. Points are calculated based on the final amount paid by the customer, encompassing the actual product cost and excluding any discounts or loyalty points applied during the transaction.

8. Loyalty Points Non-Transferability Clause

• 8.1. Under any circumstances, loyalty points are non-transferable and can only be utilized by the account holder associated with the qualifying purchase.

9. Modification & Termination

• 9.1. TGTLuxe reserves the unequivocal right to effectuate modifications or termination of the loyalty points program without prior notice.
• 9.2. Amendments may encompass alterations to point values, redemption options, and program rules. Customers acknowledge and accept the prospect of such alterations through their continued participation.

10. Fraud Prevention Provision

• 10.1. Any instance of fraudulent activity, misuse, or abuse of the loyalty points program may result in the termination of the customer’s account, as determined by TGTLuxe.

11. Dispute Resolution

• 11.1. Disputes concerning point calculations or redemptions shall be resolved at the sole discretion of TGTLuxe. The company commits to employing reasonable efforts to address and resolve customer concerns equitably.

12. Governing Law & Jurisdiction

• 12.1. These terms and conditions are governed by the laws of Ahmedabad. In case of any legal disputes or concerns, the jurisdiction lies within the legal framework of Ahmedabad. This provides clarity on the legal landscape under which the loyalty points program operates.