This Returns, Cancellation & Refund Policy (“Policy”) governs all purchases made through the TGTLUXE website and other applicable sales channels.

By placing an order with TGTLUXE, the customer acknowledges and agrees to the terms and conditions stated below.

1. No Returns or Exchanges

TGTLUXE does not accept or facilitate returns or exchanges under any circumstances, except where specifically covered under the damaged, defective, or incorrect product provisions stated in this Policy.

All sales are considered final once an order has been placed and/or the product has been delivered.

2. Order Cancellation

Once an order has been confirmed and processed by TGTLUXE, it cannot be cancelled by the customer.

Any cancellation request received before the order is processed may be considered at the sole discretion of TGTLUXE and is not guaranteed.

For orders placed using third-party payment or financing providers, including Snapmint, cancellation and refund requests may also be subject to the applicable terms and conditions of the respective payment or financing provider.

3. Damaged, Defective or Incorrect Products

If a customer receives a product that is damaged, defective, or incorrect, the customer must notify TGTLUXE immediately upon receiving the product and within 48 hours of delivery.

The customer must provide the following for verification:

• Order number and relevant order details;
• Clear photographs of the product and packaging;
• A complete, uninterrupted unboxing video showing the package from all sides before opening and the entire process of opening the package and checking the product;
• Any other information or supporting documentation requested by TGTLUXE.

Mandatory Unboxing Video Requirement

A complete and uninterrupted unboxing video is mandatory for any claim relating to a damaged, defective, missing, or incorrect product.

The video must clearly show:

• The sealed package from all sides before opening;
• The shipping label and relevant package details;
• The complete opening of the package;
• The contents immediately after opening; and
• The condition of the product and all items received inside the package.

The unboxing video must be continuous and must not be edited, cut, paused, or otherwise manipulated.

Claims submitted without a complete and valid unboxing video may be rejected by TGTLUXE.

Customers are therefore strongly advised to record the entire unboxing process before opening any package received from TGTLUXE.

4. Quality Check and Verification

All claims relating to damaged, defective, missing, or incorrect products are subject to verification by TGTLUXE.

Where required, the product may be inspected by TGTLUXE or the relevant brand/service centre to determine the nature and cause of the issue.

No refund or other resolution will be provided until the claim has been reviewed and approved by TGTLUXE.

5. Refund Eligibility

A customer may be eligible for a refund where, following verification, TGTLUXE determines that:

• The product has a genuine manufacturing defect;
• The product was damaged during transit;
• An incorrect product was delivered; or
• Any other issue is verified and approved by TGTLUXE.

Refund eligibility is subject to successful verification and approval.

TGTLUXE reserves the right to reject any claim where the issue is determined to have resulted from misuse, mishandling, accidental damage, improper storage, unauthorized repair or modification, normal wear and tear, or any other external factor attributable to the customer.

6. Refund Processing

Once a refund has been approved, TGTLUXE will initiate the refund within 7–8 working days from the date of verification and approval.

The time required for the refunded amount to reflect in the customer's account may vary depending on the payment method, bank, payment gateway, financing provider, or other third-party payment intermediary.

TGTLUXE shall not be responsible for delays caused by banks, payment gateways, financing providers, or other third-party service providers after the refund has been initiated.

7. Special Terms for Snapmint Orders

Customers who choose Snapmint as a payment or financing option acknowledge that their transaction may also be subject to Snapmint's applicable terms, conditions, cancellation procedures, refund procedures, and financing/loan documentation.

Where a refund is approved by TGTLUXE for an eligible Snapmint order, the refund will be processed through the original payment/financing channel associated with the Snapmint transaction and will not be issued as TGTLUXE store credit.

Only orders processed through Snapmint will be eligible for a refund to the original source account. For the avoidance of doubt, processing an order through Snapmint does not by itself guarantee or create an entitlement to a refund. A refund will be issued only where the customer and the order are otherwise eligible for a refund under TGTLUXE's applicable refund and cancellation policy and the applicable Snapmint/payment terms.

TGTLUXE will not substitute an approved refund for a Snapmint order with store credit unless expressly agreed by the customer and permitted under the applicable Snapmint/payment terms.

Any applicable financing charges, processing fees, cancellation charges, or other amounts imposed by Snapmint or its financing/payment partners shall be governed by the applicable Snapmint terms and the customer's financing/loan agreement.

Customers acknowledge that Snapmint transactions may involve a financing or loan arrangement. Accordingly, the cancellation and refund process may depend on the stage of the transaction, including whether the applicable loan/financing documents have been signed and/or the transaction amount has been settled with TGTLUXE.

For further information regarding Snapmint's cancellation, refund, and financing terms, customers should refer to Snapmint's applicable policies and their financing/loan documentation.

8. No Store Credit for Approved Snapmint Refunds

For an eligible and approved refund relating to an order paid through Snapmint, TGTLUXE will process the refund through the applicable original payment/financing channel.

TGTLUXE will not issue store credit in place of an approved Snapmint refund.

The final time taken for the refund to reach the customer's account may depend on Snapmint, its financing/payment partners, banks, or other applicable intermediaries.

9. Product Return for Approved Claims

Where TGTLUXE approves a claim and requires the product to be returned for inspection or refund processing, the customer must return the product in the condition specified by TGTLUXE.

The product must, where applicable, be accompanied by:

• Original packaging;
• Box and protective materials;
• Accessories;
• Warranty card;
• Manuals and documentation;
• Tags, certificates, or authenticity documents; and
• Any other items originally supplied with the product.

Failure to return the required items may affect the customer's eligibility for a refund or other resolution.

10. Warranty

Products sold by TGTLUXE are authentic products of their respective brands.

Where a product carries a manufacturer's or brand warranty, such warranty shall be governed by the respective brand's warranty terms and conditions.

TGTLUXE does not provide any independent or additional warranty unless expressly stated otherwise.

Where applicable, TGTLUXE may assist customers in initiating or coordinating a warranty claim with the relevant brand or authorized service centre.

11. Warranty-Related Shipping and Service Charges

Where a customer requests assistance with a warranty-related matter, the customer may be responsible for applicable shipping, transportation, inspection, or service-related charges unless such charges are expressly covered under the applicable brand warranty or otherwise agreed by TGTLUXE.

12. Refills

All refills purchased from TGTLUXE are non-returnable and non-refundable.

Refills are not covered under any separate TGTLUXE warranty.

The only exception is where a customer receives an incorrect or damaged refill.

In such cases, the customer must notify TGTLUXE within 48 hours of delivery and provide the required supporting photographs and a complete, uninterrupted unboxing video.

Customers are responsible for verifying the compatibility, specifications, and suitability of a refill before placing an order.

TGTLUXE shall not be responsible for incorrect purchases made by the customer due to incompatibility, incorrect selection, or failure to verify product specifications.

13. Claims Resulting from Customer Handling

TGTLUXE reserves the right to reject claims where the product or packaging has been damaged, altered, mishandled, misused, improperly stored, repaired, modified, or otherwise affected after delivery due to circumstances attributable to the customer.

Normal wear and tear, accidental damage, scratches, dents, cosmetic damage caused after delivery, or damage resulting from improper use shall not qualify for a refund unless otherwise covered by the applicable manufacturer's warranty.

14. Final Decision on Claims

All refund, damage, defect, missing-item, incorrect-product, and related claims are subject to verification and approval by TGTLUXE.

The final decision regarding the eligibility and validity of a claim shall be made by TGTLUXE based on the available evidence, inspection results, product condition, unboxing video, and other relevant information.

TGTLUXE reserves the right to approve or reject any claim at its discretion where the claim does not meet the requirements of this Policy.

15. Policy Modification

TGTLUXE reserves the right to modify, amend, or update this Returns, Cancellation & Refund Policy at any time.

Any updated version of this Policy will be published on this page. Customers are advised to review this Policy periodically.

16. Governing Law and Jurisdiction

This Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with this Policy or any transaction with TGTLUXE shall be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat, unless otherwise required by applicable law.

17. Customer Acknowledgement

By placing an order with TGTLUXE, the customer confirms that they have read, understood, and agreed to this Returns, Cancellation & Refund Policy, including the specific terms applicable to orders paid through third-party payment or financing providers such as Snapmint.

Last Updated: [25-8-2025]